Frequently Asked Questions

Crystal Iced

Please use this page to help you find the answer to your question:

QUESTIONS ABOUT BEPOKE/CUSTOM DESIGN ORDERS
What's so special about Swarovski crystals?
How much do you charge to cover my item in the Swarovski Crystals?
Can you Crystallize any phone or item?
How does the customisation process work?
How long will my custom item be gone?
What designs can you do?
How do I pay for the customisation of my item?
Where do I send my item to?
Do you offer any guarantee on your work?
Do you gift wrap?
Do the crystals stay on?
Can I remove the crystals in future?

TRACKING YOUR ORDER
Can I track my order?
Where is my order?

RETURNS
I want to return an item

COPERATE
Coperate enquiries


Questions about bespoke/custom design orders

What's so special about Swarovski crystals? Why do you use them and not normal rhinestones?
Swarovski crystals originate from Austria and are made from the finest crystal lead glass, cut and ground with such precision that they parkle as brilliantly as diamonds. They have a weight and stlye that sets them apart from the normal crystals. Swarovski uses only high lead content crystal glass, typically a full 32% is lead and lead oxide. The presence of the lead increases the index of refraction, bringing it closer to that of diamond. The sparkle comes from light bouncing off internal surfaces in the lead crystal. This is why lead glass beads have an attractive sparkle and heavier weight than cheaper forms of glass.

Today Swarovski are a world renowned organization that supply simply the best rhinestone crystals on the market. Thats why we choose to only use Swarovski Crystals. All the young A-List Celebs own their very own bling phones and accessories....Why not you?
For more information about Swarovski, please visit www.swarovski.com

How much do you charge to cover my item in the Swarovski Crystals?
We can smother anything you desire in Swarovski Crystals. Prices vary from product to product. To confirm the price, please get in touch. To assist us in answering your query as quickly as possible, , please email us with as much information about the product you would like Crystalized, such as the model number (for mobile phones or electronic goods). If this is not available, please let us know the dimensions of the item, how much coverage you would like and name of the design you would like done (if any).
To see our portfolio of designs click here.

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Can you Crystallize any phone or item?
Yes, we can cover virtually any item, and any phone - even items which have not featured on the Crystal Iced website.

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How does the customisation process work?
To start a custom order, please click here view our portfolio of designs. If you see something you like, please email us or call with details of the design you would like done, and the item you would like Crystallized (dimensions would also be appreciated). We can do any design, we are not restricted to those that we have done before, so give us a challenge!
We will get back to you with a quotation and time scale required. Once you are happy with price quoted by us, you can download our orderform and mail your phone in via a signed-for/trackable service, such as Royal Mail Special Delivery (for UK orders).

When your item is received, you will be be emailed to confirm receipt. Payment can be made via credit card payments over the phone, Paypal, Google Checkout, bank transfer, cheque or postal order made payable to "Crystal Iced" (Please allow 5-7 working days for cheques to clear).

The item you would like Crystal Iced, should be sent to our office/mailing address (if you live locally and would like to drop off your item in person, please arrange an appointment via telephone):

CRYSTAL ICED
423 Whalley Old Road
Blackburn
Lancashire
BB1 5QL
England, UK

Once your item has been Crystal Iced, on the day of dispatch, you will be sent the tracking number along with some fabulous photos of the completed item.

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How long will my custom item be gone?
Each Swarovski crystal is individually adhered by hand. This undertakes several hours/days of detailed work. Timeframes required are calculated upon request and vary from 10-28 days.

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What designs can you do?
There are no constrictions with designs, we can Crystal cover almost anything you can think of. To pick from our designs please click here.

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How do I pay for the customisation of my item?
Once you are happy with price quoted by us, you can be emailed for online payment (to use your credit/debit card), pay with your card over the phone (01254 330338), or you can send payment with the item in the form of a postal order or cheque made payable to "Crystal Iced".Please allow 5-7 working days for a cheque to clear.

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Where do I send my item to?
The address is:
CRYSTAL ICED
94 Whalley New Road
Blackburn
Lancashire
BB1 6LD
England, UK

All UK orders must be sent in via Royal Mail Special Delivery (or a next day courier which requires our signature). All international orders must be sent in via a suitable signed-for service also.

Do you offer any guarantee on your work?
As of July 2010 all crystal work comes with a 1 year guarantee.

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Do you gift wrap?
All items are returned gift packaged. Small items such as mobile phones and iPods, are returned in a luxurious black Crystal Iced gift box, with care intructions and Crystal Iced gift bag. Crystal Iced is the ideal luxury gift.

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Do the crystals stay on?
Yes they do. We have tried and tested our products. However, be carefull not to drop it and treat it like a piece of jewellery. After implimenting a new techinique of application, the crystals are unlikely to come off, but just incase, we will include some extra stones, glue and application tool for you (this is provided with the mobile phones, consoles and customisations). Care instructions included with each piece produced.

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Can I remove the crystals in future?
Not really. If you did want to remove them, for instance on a mobile phone, we would recommend that you professionally had the case/fascia changed, to avoid damaging the phone.

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Tracking Your Order

Can I track my order?
You can track your orders on-line. You will be emailed the tracking code on the day of dispatch.

UK orders can now be tracked in more detail directly from the courier's website, which is: www.royalmail.co.uk

International orders can now be tracked in more detail directly from the courier's website, which is: www.parcelforce.com

Please remember that if you have a query relating to any information held on the courier's website you must contact them directly.

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Where is my order?
We ONLY use Special Delivery (next day delivery service), as this is the securest method of posting in the UK. And Global Priority (delivery in 2-4days) out of the UK.

* You can track your Special Delivery orders directly from the Courier's website. Please remember that if you have a query relating to any information held on the courier's website you must contact them directly.
* If a delivery has been attempted and you have received a card from the courier, please contact the courier directly to arrange another delivery or to pick up the parcel from their depot.

If you have followed the instructions above and still have not received your order, please click here to contact us with your query and order number.

If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will will be notified. Please note that your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.

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Returns

I want to return an item
As most of the products we have for sale are custom made, we cannot issue refunds as the crystals cannot be removed.We want you to be happy with your purchase. Please contact us immediately if you have a problem so that we can sort it out as quickly as possible.

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Coperate

Coporate enquiries
IMPORTANT: The following email address is for Corporate Enquiries only.

e-mail [email protected]

If you still cannot find the answer to your question please contact us

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