How It Works


 HOW DOES THE CUSTOMISATION PROCESS WORK?
To place an order you will have to mail us your item, along with a completed order form, to the following address:
CRYSTAL ICED
94 Whalley New Road
Blackburn
Lancashire
BB1 6LD, UK

All items must be sent along with a completed order form and the chosen method of payment. We can accept credit card payments over the phone, Paypal, bank transfer, cheque or postal order made payable to "Crystal Iced" (Please allow 5-7 working days for cheques to clear). Payment can be made before sending the item, or once the item is received.

» CLICK HERE TO DOWNLOAD OUR ORDER FORM (PDF)

The order form can also be completed over the phone if you prefer, please call 01254 330338. No appointments are required to send in your phone, however you may inform us prior to sending so we know when to expect your parcel. Don't worry about being parted with your beloved item for a few days, we will send an email on the day we receive your item, and on the day it is dispatched back with some gorgeous pictures and the tracking number for the parcel. All items that are customized will be returned back to you looking fabulous, gift packed, in approx one week. A more precise turnaround time will be provided upon quotation, but this will of course vary upon how busy we are the time.

Crystal-Iced™ uses affixing techniques which are unmatched. We only use 2.6mm and 1.8mm Swarovski Crystals to cover mobile phones and iPods, each item will require the use of approx. 2500 Crystals, which are all glued on individually, by hand. The Swarovski Crystals are applied, using specialist crystal cement, directly onto your mobile phone, iPod or accessory you would like customised. You may however send a removable fascia or cover if you prefer not to have the crystals applied directly onto the item.

Upon mailing you item, we always advise you to send your item with postal insurance (i.e. Royal Mail Special Delivery) via a signed for service. We always use Royal Mail Special Delivery, when returning you precious item, as this is the most secured form of posting within the UK. Royal Mail International Signed-For is used for worldwide orders. We will ship worldwide.

All items are returned gift packed. Phones and small items such as iPods will be returned in a luxurious Crystal Iced gift box and gift bag, with mini repair kit. Once we have returned the phone to you, the Swarovski Crystals will not come off as long as you treat your new phone with care. All work now comes with a 1 year guarantee.

For more information regarding any of our products or services, please call us on 01254 330338 or email us at any time during your visit.

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